Call 0700016580 | Shop Trusted Electronics in Kenya
Shipping & Returns Policy
Effective Date: 31/05/2025
Website: www.nairock.com
At Nairock Electronics, we’re committed to fast, reliable delivery and a hassle-free return process to ensure your shopping experience is smooth and secure.
1. Shipping Policy
📦 Delivery Areas
We deliver across Nairobi and other major towns in Kenya.
🚚 Delivery Time
Within Nairobi: 1 business days
Outside Nairobi: 2–5 business days (depending on location)
Note: Delivery timelines may vary due to availability, holidays, or external courier delays.
💰 Delivery Charges
Nairobi: Flat rate or FREE for orders above a certain amount (e.g., KSh 50,000)
Outside Nairobi: Based on courier rates and destination
📞 Delivery Process
Once your order is placed, we’ll confirm via phone or SMS.
You’ll receive tracking info or delivery updates via SMS/WhatsApp.
Ensure someone is available to receive the package at the delivery address.
2. Order Processing
Orders are processed Monday to Saturday (excluding public holidays).
Orders confirmed before 3:00 PM are typically shipped same-day within Nairobi.
Payment must be confirmed before dispatch for all orders.
3. Returns & Exchanges Policy
We want you to be 100% satisfied with your purchase. If there’s an issue, we’re here to help.
✅ Eligible Returns
Items must be returned within 7 days of delivery.
Must be unused, in original packaging, and with all accessories/manuals.
Return valid for:
Damaged or defective products
Wrong item delivered
Items with missing parts
🚫 Non-Returnable Items
Used items or those not in original condition
Items with physical damage caused after delivery
Personal care items (e.g., trimmers) once opened
Opened software or licensing products
🔄 Exchange Option
Exchanges available for defective or incorrect items.
Subject to stock availability.
4. Return Process
Contact us within 7 days via phone (0700016580) or email.
Provide your order number, reason for return, and product photos if damaged.
Once approved, return instructions will be shared.
You can return the item in person or via a courier.
After inspection, a refund or replacement will be issued.
5. Refunds
Refunds are processed within 7 business days after item inspection and approval.
Refunds are made via M-Pesa, bank transfer, or original payment method.
6. Need Help?
We’re here to support you!
📍 Visit us: Platinum Plaza, Tom Mboya Street, Nairobi
📞 Call: 0700016580
🌐 Website: www.nairock.com
✉️ Email: info@nairock.com