Terms & Conditions

Effective Date: 31/05/2025

Welcome to Nairock Electronics! These Terms and Conditions (“Terms”) govern your access to and use of our website www.nairock.com (the “Site”) and any products or services purchased through it. By accessing or using the Site, you agree to be bound by these Terms.

1. Company Information

Nairock Electronics is an online e-commerce platform for consumer electronics, smartphones, and home appliances.
Location: Platinum Plaza, Tom Mboya Street, Nairobi, Kenya
Phone: 0700016580
Website: www.nairock.com

2. Eligibility

You must be at least 18 years old or accessing the Site under the supervision of a parent or guardian to make purchases.

3. Product Information

We strive to ensure that all product descriptions, images, pricing, and availability are accurate. However, we do not warrant that product details are always complete or error-free. Prices and availability are subject to change without notice.

4. Orders and Payments

  • All orders are subject to acceptance and availability.

  • We accept various forms of payment including mobile money (e.g. M-Pesa), and bank transfers.

  • Full payment must be made before delivery or dispatch.

  • Payment on delivery for Nairobi orders.

5. Shipping & Delivery

  • We deliver within Nairobi and across Kenya.

  • Delivery times are estimates and may vary depending on location and availability.

  • Additional charges may apply for deliveries outside Nairobi.

6. Returns & Refunds

  • Returns are accepted within 7 days of delivery for defective or damaged products.

  • Products must be returned in original packaging and condition.

  • Refunds are processed within 7 working days after inspection and approval.

7. Warranty

Most products come with a manufacturer’s warranty. Warranty periods and coverage vary by product. Please refer to individual product pages or contact us for warranty information.

8. User Account

You may create an account to manage your orders and access offers. You are responsible for maintaining the confidentiality of your login details and for all activities under your account.

9. Privacy Policy

We value your privacy. Personal information collected is used solely to process orders and improve your experience. Please review our full Privacy Policy for more details.

10. Limitation of Liability

Nairock Electronics shall not be liable for any indirect, incidental, or consequential damages arising from the use of or inability to use our services or products.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Kenya.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date.

13. Contact Us

For any questions or concerns, please contact us:
Phone: 0700016580
Email: info@nairock.com
Visit us: Platinum Plaza, Tom Mboya Street, Nairobi