Privacy Policy

Effective Date: 31/05/2025
Website: www.nairock.com

At Nairock Electronics, we value your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit or make a purchase from our website.

1. Who We Are

Nairock Electronics is an e-commerce platform based in Nairobi, Kenya, specializing in consumer electronics, smartphones, and home appliances.

Our Location: Platinum Plaza, Tom Mboya Street, Nairobi
Phone Number: 0700016580
Website: www.nairock.com

2. Information We Collect

We collect personal and non-personal information to provide and improve our services:

a. Personal Information

  • Name

  • Phone number

  • Email address

  • Shipping and billing address

  • Payment information (processed securely via third-party providers)

b. Non-Personal Information

  • IP address

  • Browser type

  • Device information

  • Website usage data (e.g., pages viewed, time spent)

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and deliver your orders

  • To communicate order updates and promotions

  • To improve website functionality and customer experience

  • To comply with legal obligations

  • To prevent fraud and ensure secure transactions

4. How We Share Your Information

We do not sell or rent your personal data. We may share your information only with:

  • Trusted service providers (e.g., payment processors, delivery partners)

  • Legal authorities, if required by law or to protect our rights

  • Marketing tools (e.g., email services) with your consent

5. Data Security

We implement appropriate security measures to protect your information:

  • SSL encryption for data transmission

  • Secure payment gateways

  • Limited access to personal data within our team

However, no system is 100% secure. We encourage you to use strong passwords and safeguard your account.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information

  • Opt out of marketing communications at any time

  • Request a copy of the data we hold about you

To exercise any of these rights, contact us at [Insert email address].

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences

  • Analyze website performance

  • Personalize your experience

You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

For any questions or concerns about this Privacy Policy or your data, contact us:
📍 Visit us: Platinum Plaza, Tom Mboya Street, Nairobi
📞 Call us: 0700016580
✉️ Email us: info@nairock.com